Exchange, Replacement & Returns Policy

1. Made-to-Order Products

At Inktersect, every T-shirt is printed fresh after you place your order. Since our products are made to order, we do not accept returns or offer refunds for change of mind, colour preference, incorrect size selection, or other customer ordering errors, subject to the size exchange policy outlined below.

2. Order Cancellations

Orders may be cancelled within 12 hours of placement, provided production or fulfilment has not already begun.

We generally begin production after the first 12 hours so we can get your T-shirt printed and your order on its way as quickly as possible. This helps us minimise delays and get your order delivered to you sooner.

Once production or fulfilment has begun, cancellations will no longer be possible.

3. Size Exchanges

We accept size exchange requests within 7 days of delivery, subject to the following conditions:

• The T-shirt must be unused and unwashed.

• All original tags must be intact.

• The product must be returned in its original packaging.

• A ₹180 exchange handling charge applies.

• If the requested size is priced higher, the difference in price must also be paid.

For exchanges between sizes in the same price range, only the ₹180 exchange charge applies.

Please check the size guide provided on the product page carefully before placing your order, as each product is made specifically for you.

If we send you a size different from the size stated in your order confirmation, please contact us and we will resolve the issue at no additional cost to you.

4. Damaged, Defective, Misprinted or Incorrect Products

If your order arrives damaged, defective, misprinted, or you receive an incorrect product, we'll arrange an appropriate replacement at no additional cost to you.

Please email connect@inktersect.com within 48 hours of delivery, including:

• Your order number.

• Clear photographs or videos showing the issue.

• A brief description of the problem.

Once the issue has been reviewed and approved, we'll arrange an appropriate replacement at no additional cost.

For approved replacements involving damaged, defective, misprinted or incorrect products, Inktersect covers the replacement shipping costs.

Please report any issues within 48 hours wherever possible so we can investigate and resolve them promptly. This does not limit any rights available under applicable law.

5. How to Request an Exchange or Replacement

Please email connect@inktersect.com with your order details and a clear description of your request.

Please wait for confirmation from our team before sending any product back. Products sent back without contacting us first may not be accepted.

For approved size exchanges, the customer is responsible for the applicable ₹180 exchange handling charge and any price difference, where applicable.

For approved replacements due to damaged, defective, misprinted or incorrect products, there is no additional cost to the customer.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.